Privacy policy
privacy policy
This Privacy Policy describes how Out For Laundry ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our site, you agree to the collection and use of your information in accordance with this policy.
personal information we collect
When you visit our website, place an order, sign up to our emails, or contact us, we may collect the following information:
- your name
- billing address
- shipping address
- email address
- phone number
- payment details
- order details
- any information you provide when contacting us
- technical data such as IP address, browser type, device information, and website usage data
Payment details are processed securely by our payment providers. We do not store full card details ourselves.
how we use your information
We use your personal information to:
- process and fulfil your orders
-arrange shipping and delivery
- communicate with you about your order
- provide customer support
- process refunds and returns
- send marketing emails if you have opted in
- improve our website, services, and customer experience
- prevent fraud and protect our business
- comply with legal and regulatory obligations
legal basis for processing
If you are in the UK or EEA, we process your personal data on the following legal bases:
- contract — to fulfil your order and provide our services
- legal obligation — to comply with tax, accounting, and other legal duties
- legitimate interests — to improve our business, prevent fraud, and maintain website security
- consent — where you have chosen to receive marketing communications
You can withdraw your consent to marketing at any time.
sharing your information
We only share your personal information where necessary to operate our business, including with:
- Shopify, which powers our online store
0 payment processors
- delivery providers such as Evri
- email marketing providers
- analytics and website performance providers
- professional advisers or authorities where required by law
We do not sell your personal information.
5marketing
If you opt in to receive marketing from us, we may send you emails about new products, launches, offers, and brand updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
cookies and website tracking
Our website may use cookies and similar technologies to:
- keep the site functioning properly
- remember your preferences
- understand how visitors use the site
- improve site performance and marketing
You can manage cookies through your browser settings. Please note that disabling some cookies may affect site functionality.
If you use a separate cookie banner or cookie policy tool, make sure it matches what is actually running on your site.
data retention
We keep your personal information only for as long as necessary to:
- fulfil your orders
- provide customer service
- comply with legal, tax, and accounting obligations
- resolve disputes
- enforce our agreements
your rights
Depending on where you are located, you may have rights including:
- the right to access your personal information
- the right to correct inaccurate information
- the right to request deletion of your information
- the right to restrict or object to certain processing
- the right to withdraw consent for marketing
- the right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at [your email address].
data security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
third-party services and links
Our site may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
children’s privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The latest version will always appear on this page.
contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Out For Laundry
hello@outforlaundry.com